How do I change or cancel my order?
If this happens, we are truly sorry. Please email us at firstname.lastname@example.org and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right item. We are human and do make
mistakes, but we will make sure to correct the issue ASAP!
Basic Refund Policy
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
For all applicable returns, please contact email@example.com for a return. address.
When will i receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card issuing bank with questions about when the credit will be posted to your account.
The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.